2026-09-14

Refunds.

You can have your money back any time before delivery. What you can't have is the letter early.

Before delivery

Ask, any time before your letter is delivered, and we will refund you in full. You do not need a reason. An ordinary refund cancels the letter and removes its encrypted content and stored delivery address. An expired remote pair is the draft-preservation exception described below.

For a paid solo letter, open its private link with your key and choose Refund this letter. A letter you paid for first and have not sealed yet has no key: it is refunded from its private waiting link instead, as described below. After the payment provider accepts the request, the letter is cancelled; the funds can take longer to reach you. Pair refunds are handled by a person. The solo button closes at the opening instant, even if the email has not arrived; contact us if you need a refund under this policy after that point. For either kind, write to refunds@lovefutureyou.com from the address you sealed or paid with, and a person will do the same thing by hand. Most refunds go back to your original payment method through our payment processor and appear within five to ten business days. Card networks stop accepting reversals on older transactions, so if yours is past that window we will pay you another way instead. Either way you get the full amount back. Which route we use is our problem, not yours.

Paid for, not yet written

You can refund a letter you paid for first yourself, at any time before you seal it, from its link. If it is still unsealed 90 days after payment, we refund the full amount automatically and close it. We first try to email you about it, and we do not refund sooner than 7 days after that email or before the end of the day it names, in your time zone. If that email cannot be sent, the refund still happens, 7 days later. If a payment needs checking by a person and cannot be confirmed within 3 days, we refund it in full. If the payment provider refuses a refund, we try again, and if it keeps refusing, a person completes the refund by hand. Refunds go back through our payment processor to the original payment method. Once sealed, it is an ordinary letter and the rest of this page applies.

After delivery

Once your letter has been delivered, the service has been performed and a change-of-mind refund is no longer available. If something actually went wrong, whether it never arrived, arrived on the wrong day, or the link did not work, tell us and we will refund you. That is not a courtesy; a service has to be delivered with due care and skill, and if ours was not, you are owed a remedy.

Pairs

• For the US$9 remote pair, the first writer pays for both. If it remains incomplete five days after pair creation, the daily expiry process requests a refund of the full amount actually paid. Refunds are not instant. The first draft is retained for 60 days from submission, not from expiry. A solo seal using that draft requires a separate purchase at the solo price, with a new one-year period from verified payment. No automatic conversion occurs. Statutory consumer rights are unaffected.
• After the expired pair payment has been refunded or released, you can choose a new solo checkout while your draft remains. Nothing converts or charges you automatically. Keep your private key: the solo option uses the same encrypted draft, and its one-year wait starts only when it seals as a paid solo letter.
• A customer-requested refund for a completed pair is handled through refunds@lovefutureyou.com, not the solo refund button. A full pair refund cancels both letters. We will tell the other person before we do it. If only one of you wants out, write to us and we will find something fairer than deleting someone else’s letter.

Letters for someone else

• You may call the letter off yourself from your private letter page for 60 days after sealing, or until it opens, whichever comes first. If the recipient had already been told, they receive one line saying it will not be opening. After that window, write to us.
• If the recipient declines, the letter is cancelled and you are refunded in full without asking. You are told that it was declined and nothing else.
• If the recipient's address bounces, the letter stays sealed and still opens; you are told, so that you can supply another address. A letter is never cancelled automatically because an email bounced.

What a refund is not

Refunding you does not open your letter early, and we do not send you its contents as part of one. If what you want is the letter rather than the money, keep the link and wait. That is the entire product.

Your rights

Nothing here reduces your rights under the Australian Consumer Law or the consumer law where you live. If you are entitled to a remedy under those laws, you have it regardless of anything written on this page.

This service is operated by Love Future You (ABN 15 196 987 632), Queensland, Australia. Payments are processed by Polar Software Inc., which is the merchant of record and the seller shown on your statement.